Terms and Conditions

Terms & Conditions for Boujewl

1. Introduction

Welcome to Boujewl. These terms and conditions outline the rules and regulations for the use of Boujewl's Website and its services. By accessing this website and making a purchase, you accept these terms and conditions in full. Do not continue to use Boujewl's services if you do not accept all of the terms and conditions stated on this page.

2. Shipping and Delivery

  • General Shipping Times: Most Boujewl products are shipped within 1-4 business days. Delivery times vary based on destination.
  • International Shipping: Orders outside the USA are currently fulfilled by our US facility in Florida. Adjustments in cost and shipping times apply.
  • Variable Shipping Rate Products: Certain products have non-standard shipping costs and ship only within the USA, with production times up to 5 business days.
  • Carrier Responsibility: Once an item is handed over to the carrier, Boujewl is not responsible for the shipping process. Contact the carrier directly for issues related to shipping.

3. Shipping Rates and Costs

  • Charges include a base rate plus a per-item fee for additional items. Heavy shipping charges apply for 3 or more items in the same package or bulk orders of 20 or more items.

4. Package Protection

  • Package Protection (PP) offers additional security for orders, covering remakes for items marked as delivered but not received by the customer. Charges apply.

5. Claims and Disputes

  • Claims for delayed, damaged, or lost packages must be filed within 30 days of the expected delivery date. Contact the relevant carrier to initiate a claim.

6. Returns and Exchanges

  • Boujewl products are made to order and personalized; therefore, we do not offer refunds or accept returns. We may consider issuing a remake at no extra charge under certain conditions.

7. Product Quality and Remakes

  • If a product arrives damaged, incorrect, or is lost in transit, we may offer a remake at our discretion. Specific terms apply.

8. Material and Allergy Information

  • Our jewelry products are made from 316L Surgical Grade Stainless Steel. Gold-finished products are plated with real 18K yellow gold. Products are designed to minimize allergic reactions.

9. Care Advice

  • Proper care instructions must be followed to qualify for product remakes under our policy. This includes cleaning with soap and water and avoiding chemical exposure.

10. Agreement

  • By making a purchase, you agree to these terms. These terms are subject to change without notice, and it is the customer's responsibility to review them regularly.

11. Contact Information

  • For issues related to shipping, please contact the carrier directly. For other inquiries or service issues, contact Boujewl Support.

This document was last updated on 1st Janurary 2024. Boujewl reserves the right to modify or replace these Terms at any time. Your continued use of our services after any such changes constitutes your acceptance of the new Terms and Conditions.